Reservations and Deposits

  • To reserve your date a 50% retainer fee must be paid. This retainer fee is non-refundable.

  • An invoice will be sent by email that must be paid by its due date.

  • Orders are first paid first reserved. If your invoice is cancelled before payment your requested date is no longer available. An invoice does not guarantee reservation.

  • The remaining balance of your order must be paid before or at pick-up.

  • Delivery orders must be paid in full one week before delivery.

  • Payment plans are available upon request.

  • Payment options: Cash and Debit/Credit Cards. Under no circumstance will checks be accepted.

Expectations

  • The client is expected to clearly explain verbally or in writing what they expect from DeeVa Sweets. If a client needs to change colors, flavors, or theme they should contact DeeVa Sweets immediately. Changes cannot be made less than two weeks prior to their event date.

  • If the client makes a change that results in a higher order price they will be required to pay the additional fee within 24 hours to meet the new 50% retainer fee.

  • If the client makes changes that result in a lower amount order price their remaining balance will reflect the changes. Any changes that are made less than two weeks from the event date will result in no change of order price.

Cancellations/Refunds/Delivery

  • Retainer fees are non-refundable.

  • In the event the client wishes to cancel their order, the retainer fee will not be refunded.

  • Retainer fees cannot be applied to future dates. If the client wishes to reschedule they will be required to pay a new 50% retainer fee for the date requested.

  • DeeVa Sweets is not responsible for damage to orders after they have been picked-up or delivered.

  • Refunds will ONLY be given if DeeVa Sweets fails to produce the order in full.

  • Taste is based on personal preference. Refunds will not be given if the client does not like the taste of the product.

  • Colors are not always exact. DeeVa Sweets will work hard to provide the client with similar colors to their theme, but refunds will not be given if the colors do not match exactly.

  • DeeVa Sweets will deliver to the event venue at the time agreed upon by the client. If the client needs to change the delivery time or venue this must be explained to DeeVa Sweets one week prior to ensure the adjustment can be made.

  • DeeVa Sweets will not deliver any product that has not been paid for in full prior to delivery.

  • If the client does not wish to accept the product upon delivery there will be no refund given, unless the cake is completely damaged by DeeVa Sweets.

  • If a refund is required DeeVa Sweets will refund the money within 21 business days after the event date.

Paying the retainer fee is an agreement to this contract

San Antonio, TX

210-275-4186