Reservations and Deposits

  • To reserve your date a 50% retainer fee must be paid. This retainer fee is non-refundable and non-transferrable.

  • An invoice will be sent by email that must be paid by its due date.

  • Orders are first paid first reserved. If your invoice is cancelled before payment your requested date is no longer available. An invoice does not guarantee reservation.

  • The remaining balance of your order must be paid before or at pick-up.

  • Under no circumstance will checks be accepted.

Expectations

  • The client is expected to clearly explain verbally or in writing what they expect from DeeVa Sweets. If a client needs to change colors, flavors, or theme they should contact DeeVa Sweets immediately. Changes cannot be made less than two weeks prior to their event date.

  • If the client makes a change that results in a higher order price they will be required to pay the additional fee within 24 hours to meet the new 50% retainer fee. 

  • If the client makes changes that result in a lower amount order price their remaining balance will reflect the changes. Any changes that are made less than two weeks from the event date will result in no change of order price.

Cancellations/Refunds/Delivery

  • Retainer fees are non-refundable and non-transferable.

  • In the event the client wishes to cancel their order, the retainer fee will not be refunded.

  • Retainer fees cannot be applied to future dates. If the client wishes to reschedule they will be required to pay a new 50% retainer fee for the new date requested.

  • Refunds will ONLY be given if DeeVa Sweets fails to produce the order in full.

  • Taste is based on personal preference. Refunds will not be given if the client does not like the taste of the product.

  • Colors are not always exact. DeeVa Sweets will work hard to provide the client with similar colors to their theme, but refunds will not be given if the colors do not match exactly.

  • DeeVa Sweets will deliver to the event venue at the time agreed upon by the client. If the client needs to change the delivery time or venue this must be explained to DeeVa Sweets one week prior to ensure the adjustment can be made.

  • If the client does not wish to accept the product upon delivery or pickup, there will be no refund given, unless the cake is completely damaged by DeeVa Sweets.

  • If a refund is required, DeeVa Sweets will refund the money within 14 business days after the event date.

Pickup

  • Pickup Window: 8:00 am - 10:00am in zip code 78217​​

  • Do's and Don'ts

    • Do arrive with an air-conditioned vehicle

    • Do place orders on the floor or cargo area of the vehicle

    • Do not place orders on someone’s lap or seats

    • Do not place in the trunk

    • Do have your space cleared and car door already open upon arrival 

    • Do not make trips to the grocery, mall, etc, leaving your order in the vehicle.  Extended periods in a vehicle without A/C, in Texas will leave both of us in tears. 

    • Do Drive cautiously​

  • Text when you are on your way to ensure your order is boxed and ready to go when you arrive.  Number and Address provided when order is placed

  • When you arrive, text the description of your vehicle and DeeVa Sweets will place your order in your vehicle and provide verbal instructions about refrigeration, shelf-life, and serving.

  • Please plan to arrive no later than 10:00 am. DeeVa Sweets frequently delivers orders promptly after pickups, and for this reason imposes a strict pickup window.  

  • You are given a 15 minute grace period after the stated pickup window. Pickups past 10:15 am are not guaranteed. After the grace period has expired, your order will be placed on a shelf outside, unattended, for self pickup.  You will be required to carry and load your order to your vehicle.  

  • Accommodations can be made in extreme cases, but is not guaranteed, and may be politely decline. 

You assume all responsibility for any damage to the cake once the cake leaves DeeVa Sweets possession. DeeVa Sweets assumes no responsibility for damages incurred during self-pickup or after delivery. 

Delivery

  • Delivery Window

    • Saturday and Sunday - 11:30 am - 4:30 pm |  Weekdays - Varies

  • At times, multiple clients will request the same delivery time.  To ensure all parties receive their order before their event, DeeVa Sweets may ask to deliver your order 30-45 minutes earlier.  DeeVa Sweets will confirm delivery time 24-48 hours before event date. 

  • Delivery orders must be paid in full before delivery. DeeVa Sweets will not deliver any product that has not been paid for in full prior to delivery.

  • If the client needs to change the delivery time or venue this must be explained to DeeVa Sweets one week prior to ensure the adjustment can be made.

  • If the client does not wish to accept the product upon delivery there will be no refund given, unless the cake is completely damaged by DeeVa Sweets.

  • If a refund is required, DeeVa Sweets will refund the money within 14 business days after the event date.

Paying the retainer fee is an agreement to this contract