You are encouraged to read through the following contract before submitting an inquiry.
Contract Highlights
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Payment is required to reserve any order.
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The client should provide thorough details and/or images of the design they are interested in, but DeeVa Sweets does not make exact replicas. The client will receive a cake unique to them.
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Do not make payment if your invoice is incorrect or you need to make changes to design, date, delivery address, etc.
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Balances must be paid by the due date for orders to be completed.
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Plan to arrive on time for your pickup order as late fees may be incurred before your order is released.
Reservations and Deposits
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All inquiries should be submitted using the inquiry form.
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Responses to submitted inquiries will be answered via email.
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DeeVa Sweets will answer general questions through email but questions regarding pricing will be referred to the inquiry form. DeeVa Sweets does not accept direct email, text, social media, or phone inquiries.
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To reserve your date a 50% retainer fee must be paid. This retainer fee is non-refundable and non-transferrable.
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Your first payment (retainer fee) is due within 24 hours of your invoice being sent and is non refundable. The full balance will be required within 24 hours if your event date is within 10 days notice or less.
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Your invoice can be canceled if payment was not made by the due date AND/OR the date/time/service you requested is no longer available.
Most balances are due within 7 days, but larger orders may have a different balance due date. Please refer to your invoice for your payment schedule. If your final payment is not made by the due date your order may be canceled or reduced to reflect the amount you have already paid. -
Under no circumstance will checks be accepted. Cash payment must be delivered to DeeVa Sweets by the payment schedule sent in your invoice. Payments at pickup/delivery are not accepted.
Expectations
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Clients should make all contact by email.
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Clients should explain clearly on their inquiry their expectations for their order.
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DeeVa Sweets does not make replicas. Exact copies, colors, designs, images, etc. are not guaranteed. Do not place your order if you do not agree with DeeVa Sweets having creative freedom with your order.
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When to make changes:
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Cake Flavors, Colors, Delivery : minimum 7 days notice.
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Themes, Adding/Removing products/sizes : minimum 14 days notice
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If changes are made after all payments are made, a separate invoice will be sent. If changes are made before the final payment is made, your invoice will be updated.
Reschedules/Cancellations/Refunds
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A refund of the retainer fee will be provided if the order is canceled within 24 hours of payment.
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Clients can be request up to one date reschedule with at minimum 14 days notice. If DeeVa Sweets is not available, the order will be made for the original date. If the client does not wish to accept the product for the original date, the retainer fee will not be refunded.
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Additional refund information:
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Cancelled with less than 7 days notice - no refund of any kind
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If order has been paid in full, and the client wishes to cancel with a minimum of 14 days notice:
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Retainer fee will not be refunded and the reaming balance will be refunded according to the following:
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Orders equal to or less than $255 (50% of the order total)
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Order more than $255 (25% of the order total
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Refunds will not be given should the client misunderstand, misinterpret, or fail to read the contract. Taste is based on personal preference. Refunds will not be given if the client does not like the taste of the product.
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If the order is refused by the client or recipient upon delivery or pickup, there will be no refund given. If the cake is completely damaged by DeeVa Sweets, a full refund will be processed within 7 business days after the event date.
Delivery
Delivery orders must be paid in full prior to delivery. DeeVa Sweets will not make or deliver any product that has not been paid for in full.
Available Hours
Saturday and Sunday - 11:30 am - 4:00 pm
Tuesday - Fridays - 10:00 am - 12:00 pm OR 2:00 pm - 6:30 pm
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Delivery fees are calculated by time and distance. Check your invoice, BEFORE PAYMENT, to ensure the correct delivery address is reflected.
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DeeVa Sweets will deliver to the event venue at the time agreed upon by the client. If the client needs to change the delivery time or venue this must be explained to DeeVa Sweets at minimum 7 days prior to ensure the adjustment can be made. An additional fee may be incurred at the client's expense.
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Instructions for you order will be provided at delivery.
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The client assumes all responsibility for any damage to the cake once the cake leaves DeeVa Sweets possession. DeeVa Sweets assumes no responsibility for damages incurred during after delivery.
Delivery Types:
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Where available, clients may choose the type of delivery provided. Delivery with setup will incur a higher fee.
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Handoff Delivery: DeeVa Sweets will meet the client at their door or event table for product handoff. Client will be responsible for unboxing and displaying their own order.
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Delivery with Setup: DeeVa Sweets will bring your order to your event table and setup. Large orders such as wedding, quinceanera, etc. cakes will automatically include delivery with setup. Please make sure your displays and tables are ready for your order. If in the event, your table is not setup and DeeVa Sweets cannot complete setup, a refund will not be provided.
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It is recommended that orders are delivered at least 1.5 - 2 hours before larger event.
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A box will be provided for leftovers and has further instructions for serving.
Pickup
RHINESTONE DR. SAN ANTONIO, TX 78233
You will be provided the full address after your initial payment is made.
DeeVa Sweets will not MAKE any product if the balance is not paid by its due date.
Available Hours
Tuesday - Friday | 10:00 am - 12:00 pm AND 2:00 pm - 6:30 pm
Saturday | 9:00 am - 10:00 am
Sunday | Delivery Only
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Text your ETA to 210-816-1513 when you are on your way so your order is boxed and ready when you arrive.
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Please plan to arrive no later than your scheduled time. If in the event, you cannot make your scheduled time, please reach out by email to request an a new time between the available hours listed above with at least 48 hours notice. If you order is on Saturday you may pickup anytime within 9:00 am and 10:00 am.
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Instructions for you order will be provided at pickup.
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The client assumes all responsibility for any damage to the cake once the cake leaves DeeVa Sweets possession. DeeVa Sweets assumes no responsibility for damages incurred during after delivery.
IF YOU ARE LATE FOR PICKUP:
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If you anticipate being late for pickup, please email or text DeeVa Sweets as soon as possible.
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If you are late more than 15 minutes past your scheduled time, your order will be placed on the patio, outside and unattended, for self-pickup.
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Your order will remain available for self-pickup for up to one hour. DeeVa Sweets will not responsible for damaged or missing product that is left for self-pickup. After one hour has passed, your order will be marked as forfeited and may be donated/discarded at your expense.
Accommodations can be made in extreme cases, but is not guaranteed, and may be politely declined.