• To reserve your date a 50% retainer fee must be paid. This retainer fee is non-refundable and non-transferrable.

• A minimum $100 order is required to book.

• An invoice will be sent by email that must be paid by its due date.

• Orders are first paid first reserved. If your invoice is cancelled before payment your requested date is no longer available. An invoice does not guarantee reservation.

• The remaining balance of your order must be paid before pick-up.

• Under no circumstance will checks be accepted.

• Pickup Window: Zip Code 78217 (full address provided when booking)

  • Saturday and Sunday | 9:00 am - 10:00 am 

  • Monday - Friday | 6:00 pm - 7:00 pm

• Do's and Don'ts

  • Do arrive with an air-conditioned vehicle

  • Do place orders on the floor or cargo area of the vehicle

  • Do not place orders on someone’s lap or seats

  • Do not place in the trunk

  • Do have your space cleared and car door already open upon arrival 

  • Do not make trips to the grocery, mall, etc, leaving your order in the vehicle.  Extended periods in a vehicle without A/C, in Texas will leave both of us in tears. 

  • Do Drive cautiously​

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• Text when you are on your way to ensure your order is boxed and ready to go when you arrive.  Number and Address provided when order is placed

• When you arrive, text the description of your vehicle and DeeVa Sweets will place your order in your vehicle and provide verbal instructions about refrigeration, shelf-life, and serving.

• Please plan to arrive no later than the stated pickup window. DeeVa Sweets frequently delivers orders promptly after pickups, and for this reason imposes a strict pickup window.  

• You are given a 15 minute grace period after the stated pickup window. Pickups past this time am are not guaranteed. After the grace period has expired, your order may be placed on a shelf outside, unattended, for self pickup.  You will be required to carry and load your order to your vehicle.  

• Accommodations can be made in extreme cases, but is not guaranteed, and may be politely decline. 

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You assume all responsibility for any damage to the cake once the cake leaves DeeVa Sweets possession. DeeVa Sweets assumes no responsibility for damages incurred during self-pickup or after delivery. 

• Delivery Window

  • Saturday and Sunday - 11:30 am - 4:00 pm

  • Monday - Fridays - 6:30 pm - 7:30 pm

• At times, multiple clients will request the same delivery time.  To ensure all parties receive their order before their event, DeeVa Sweets may ask to deliver your order 30-45 minutes earlier.  DeeVa Sweets will confirm delivery time 24-48 hours before event date. 

• Delivery orders must be paid in full before delivery. DeeVa Sweets will not deliver any product that has not been paid for in full prior to delivery.

• If the client needs to change the delivery time or venue this must be explained to DeeVa Sweets one week prior to ensure the adjustment can be made.

• If the client does not wish to accept the product upon delivery there will be no refund given, unless the cake is completely damaged by DeeVa Sweets.

• If a refund is required, DeeVa Sweets will refund the money within 14 business days after the event date.