Service 6

Cancellation Policy

Retainer fees are non-refundable and non-transferable. In the event the client wishes to cancel their order, the retainer fee will not be refunded. Retainer fees cannot be applied to future dates. If the client wishes to reschedule they will be required to pay a new 50% retainer fee for the new date requested. Refunds will ONLY be given if DeeVa Sweets fails to produce the order in full. Taste is based on personal preference. Refunds will not be given if the client does not like the taste of the product. Colors are not always exact. DeeVa Sweets will work hard to provide the client with similar colors to their theme, but refunds will not be given if the colors do not match exactly. DeeVa Sweets will deliver to the event venue at the time agreed upon by the client. If the client needs to change the delivery time or venue this must be explained to DeeVa Sweets one week prior to ensure the adjustment can be made. If the client does not wish to accept the product upon delivery or pickup, there will be no refund given, unless the cake is completely damaged by DeeVa Sweets. If a refund is required, DeeVa Sweets will refund the money within 14 business days after the event date.

Contact Details

• Rhinestone Dr, San Antonio, TX, USA

  2108161513

  deevasweets@ymail.com